Listening Paper Assignment Essay Example | Topics and Well Written Essays - 250 words

Listening Paper Assignment - Essay Example The factors that influenced my listening behavior were my concern for the money that seemed going wasted, my angriness, and my intent to know the real cause of the bug. I used problem-oriented supportive response to get through the situation. For example, I talked about the problem that occurred with my phone. I acknowledged the description of the support official about the problem at the start of the discussion. Counter-arguments started when the support official started talking about the reason of the problem. I was most attentive when the support official was explaining the causes behind the connectivity issue. I wanted to know what the support official would say about the issue. I was least interested when he was telling me the cost of the service because at that time I had gotten angry at the situation because the phone was in the period of its warranty and the company should have done the service free of cost in my view. The communication situation got some heat due to inattentive listening, cross talk, and counter-arguments. I learned from the situation that one should listen to the viewpoint of others attentively because things are not always the same as we think about them. For example, in my situation, the problem had occurred because of water input and water damage does not come under warranty cover for cell phones. The five personal goals for becoming a better listener are: to know the exact situation; to avoid misunderstandings; to avoid ineffective communication; to get to the solution within less amount of time and with less arguments; and to build good personal